OUR expertise

Consumer Experience consulting that suit your needs

EVENT CONCIERGE PROGRAM

In a world where personalized service has become the norm and your customers are increasingly demanding, we offer our clients the highest level of customer service possible. Inspired by the high-end hotel standard, we can help our clients build a tailor-made concierge program to meet and anticipate your customers' needs. Our concierges are trained to provide personalized service at your events or in your business.

IMPLEMENT A CONSUMER CENTRIC VISION 

Our team has a variety of complementary expertises from building a strong vision, to translating that vision into a strategic plan, to finally communicating this vision to key players working on the field.

Together, we succeed in implementing a client oriented philosophy to your employees. The marriage of theory and practice is critical to our strategic approach in order to exceed clients needs and expectations. 

IMPROVING CX PROCESSES

Our team of experts acts as a consultant to define an appropriate strategy to minimize potential irritants in the journey of your guests.

 

Here are some examples of the strategies our team can put in place to enhance the participant experience:

 

  • Establish a strategy and coordinate logistics to manage line-ups. Nobody likes to wait in line, we can transform this waiting time in a memorable experience by adding artistic performance, live music, etc.

  • Identify your participants’ needs to develop a high-end service with the best quality suppliers. (Cloakroom management, toilet management and facilities, cell phone charging stations, daycare service and shuttle / transportation service)

  • Establish a strategy for efficient signage and build an outstanding welcome area.