Hailing from over 15 years of experience in hotel concierge services and the events industry, we are a consultancy agency that creates remarkable customer experiences for your guests.

We specialize in:

event concierge services

customer experience (cx)

We draw on our extensive expertise in managing all types
of VIP guests : speakers, politicians, celebrities and CEOs

We apply unique customer experience strategies to accompany your participants from the moment they receive their invitation to the end of your event.

As experienced concierges, we pay meticulous attention to the smallest details of an experience and make it our duty to ensure your participants feel like privileged guests.

Our services

Customer experience CX trainig

Our customer experience trainings are tailored to the needs of your team.
Our expertise comes from 15 years of working in the luxury hotel industry as well as a wide range of experience in the international event industry.

We observe the best practices of your employees as well as the reactions and behavior of your customers towards your brand. Our trainings are perfect to reignite the flame of experience creation in your teams and to inspire them to incorporate this practice in their daily work so that your company stands out in today's market.

CX creative consultation

We offer our clients consulting hours to brainstorm innovative ways to enhance the customer experience of their event or business project. We look at current pain points and together we brainstorm unique solutions that are tailored to their customer's needs.

Event concierge service

Our team of experienced event concierges expertly manages the journey of your guests, making them feel special and taken care of before, during and after the event. We skillfully master the participant journey logistics as well as build thoughtful, personalized relationships with your guests along the way.

Our attention to detail and emphasis on authentic, human connection will be the highlight of their experience and will help to secure their future investments in your upcoming events.

More about Event concierge service

More about CX training

More about CX creative consultation

Human taking care
of humans, that should always matter

The human element is key to create real tangible emotions and to ensure that your event has a real purpose for your guest

Speak with us

Entrust us with your most precious guests

Our realizations

National Bank Open

VIP lounges

MAC

Museum of contemporary arts

Jean-Coutu Pharmacy congress

Niché Production

IEFA

The International Economic Forum of the Americas

General civil aviation authority (GCAA) Emirat Arab United

Lulu événement production

F1 MTL Ritz-Carlton Montreal

Opening party

EY World

Entrepreneur of the Year Monaco

Cirque du Soleil

Bajouk CX training

C2 Montréal

C2XO VIP lounge

Ben-Mor - Niché production

Bajouk event concierge

Each member of Bajouk has a variety of experience applying CX strategies in the event industry. This marriage of theory and practice is critical to our strategic approach

Our team

Get to know us

Through our collaboration with our concierges on site, you will be able to strategically develop your initiatives into exceptional participant experiences

About us